Study finds gaming workers dissatisfied

But workers from all sectors tend to be more satisfied with work in 2015 when compared to the year before

Gaming workers in the city tend to be the most dissatisfied with their jobs among all available industries in the year 2015.
According to the Macao Human Resource Monitor Project (MHRM) conducted by the IFT Tourism Research Centre (ITRC) workers engaged in the gaming and casino industry were generally disatisfied with their job, believed they were receiving less fair compensation and benefits (C&B), had lower intention to stay, and higher job stress in the year 2015.
In comparison to the data collected in 2014, the level of the aforementioned indicators remained at the same level except for the level for the intention to stay, which increased from the mean 3.03 to 3.17 year-on-year.
Similarly, the data shows that employees involved in retail and wholesale, food & beverage (F&B) and finance have lower ratings compared to workers in other industries.
However, the overall ratings, according to the results of MHRM for 2015, demonstrate improving trends.
In the hotels and resorts sector the ratings of all four indicators saw increased scores, with employees working in hospitality feeling more satisfied with their jobs, more fairly paid, less stressed and with better intentions to stay.
Last year, the results indicated that workers of all industries had a higher intention to stay compared to the data collected in 2014, with F&B being the only exception as its data remained more or less unchanged.

Highest unrealistic promotion expectations
The MHRM results also reveal that individuals working in sectors such as retail, gaming, public administration and finance exhibited the higher tendency towards optimistic bias – which means the expectation to get promoted by employees is less than what is normally required - in their promotion perception.
In general, workers in the city anticipate promotion within 1.31 years.
On the other hand, the average intent to stay in their current job reveals that gaming and casino workers obtain slightly higher scores at around 3.17 than the lowest score of 3.07 for construction workers.
The data also reveals a significant difference between workers who work in shifts and those who do not. Workers who are not required to work shifts demonstrated a greater intention to stay. Since workers engaged in gaming and casinos are mostly required to work shifts the intention to stay as a gaming worker tends to be lower.
Meanwhile, employees who work for the manufacturing industry have the highest intention to stay in comparison to the other 18 sectors in the city.
In addition, the 2015 MHRM revealed that the average length of time for a worker, irrespective of the industry that the worker is involved in, is 3.26 years, which has slightly increased compared to 3.24 years recorded in 2014.
Workers involved in the gaming industry, according to the 2015 data, have above average years of worker’s tenure at 4.95 years.